The following are Terms and Conditions of website use and conditions of purchases made on www.ltlbig.co.nz

Privacy Policy

Your privacy is important to us. We will limit the collection and use of personal information, or other relevant information (as defined below), to what is necessary to administer our business and provide you with the highest quality service.

As part of our operations we may gather certain types of information about the users of our sites.

The types of information we collect may include any or all of the following:

  • "Personal information" - such as your name, street address, telephone number, billing information, and any screen names associated with your account
  • "Navigational information" - such as information about where you go through the Ltl Big (Little Big Ltd) website;

Little Big Ltd will not share your privately shared information with any external parties. Read more on our Privacy Policy.

Payment 

We accept all major credit cards, including Amex, PayPal and direct deposit.   For bank deposits a confirmation email with payment details will be sent. Once payment has been approved, your order will be dispatched as soon as possible.

Little Big Ltd do not have access to credit card and payment information, this information is provided to a third party for processing payments. Read more in our our Privacy Policy

Shipping Rates & Information

New Zealand:

Free standard shipping for all orders over $80.

Sent tracked via courier, 5-7 business days once dispatched for all NZ orders.

$6 shipping for all orders under $79.99

Sent tracked via courier, 5-7 business days once dispatched for all NZ orders.

$13.00 Fast Shipping

Sent tracked via courier, 1-3 business days once dispatched for all NZ orders.

Please allow extra days for delivery to rural addresses. 

Please note we do not ship to PO Boxes so please provide a physical address at checkout.

Australia:

Free shipping for all orders over $80. 

Delivery is tracked and should arrive 5 -10 working days for all orders delivered to Australia.

$8.50 shipping for all orders under $79.99

Delivery is tracked and should arrive 5 -10 working days for all orders delivered to Australia.

$19 Fast shipping 

Delivery is tracked and should arrive 2 - 4 working days for all orders delivered to Australia.

Please allow extra time for rural delivery. 

Please note we do not ship to PO Boxes so please provide a physical address at checkout.

Worldwide:

$26.00 flat rate for all international orders.

Tracked standard shipping, allow up to 12 business days. 

Please allow extra time if you are at a rural address. 

Please note we do not ship to PO Boxes so please provide a physical address at checkout.

Note on international deliveries:

For purchases outside of New Zealand you may be required to pay duty tax on your orders. We do not offer refunds if you refuse the package due to customs charges. 

Processing of Orders

We aim to dispatch your order within 24 hours. Please note we ship orders on weekdays only. Orders placed on the weekend and public holidays will be packed and dispatched either the following Monday or work day.

Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.

Returns

If you have a return to process please email hello@little-big.co.nz within 2 days of receiving your parcel. Returns must be made within 10days of the original shipping date.

Returned goods must be received in perfect, resalable condition with original packaging and tags on to be eligible to receive an exchange or credit.

Ltl Big do not offer a refund on change of mind, however we do offer a store credit or an exchange.

Ltl Big do not cover the cost of return shipping and we recommend that you use tracked postage. Little Big do not take responsibility for items lost in the post.

Faulty/ Damaged Items 

Ltl Big pride ourselves on the quality of our products, our goods are thoroughly checked for faults and damage prior to being sent out to the customer. In the unlikely event that you have received a faulty or damaged item Ltl Big will honor the Consumer Guarantees Act, 1993, and provide a replacement or repair of the item. If you have received a faulty or damaged item please email hello@ltlbig.co.nz, please include your order number and a description and images of the fault. 

Disclaimer 

Little Big Ltd reserves the right to change any details, including price, contained on the website www.ltlbig.co.nz at any stage, without prior notice.

Company Details

Sarah McConchie trading as Little Big Ltd (Ltl Big).